Product development systems must be preventive rather than reactive. This requires the use of formal processes and methods, particularly Failure Modes & Effects Analysis (FMEA).

Material and labor costs are important, but indirect costs associated with scrap, rework, final inspection, excessive inventory, warranty costs, and reaction to problems are equally if not more important.

Market share depends on quality in product design and production. These two outcomes can take years to build but can be damaged in a short time if quality isn’t front and center in any business.

The human element is critical to business success. Providing leadership, training and guidance to develop and extend the skills and abilities of individuals is essential for long-term success.